Associate Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.

Partner and Product Enablement (PPE) is part of NAS. The team is primarily responsible for onboarding customers onto American Express systems, establishing connectivity between customers and the American Express network and certifying them to our standards. Our main customers are merchants, processors, network issuers and acquirers. The mission of PPE is to ensure our business partners can successfully transact with the American Express network according to American Express specifications, policy, and regulations.

How will you make an impact in this role?

This role will be responsible for leading certification efforts to ensure customers can successfully connect to and complete specification compliant transactions on the American Express Network. The successful candidate will be responsible for building strong relationships with existing and new to American Express partners, which requires excellent communication skills and professionalism. Owning and facilitating solutions as well as consultancy on certification challenges. Accountable for managing internal teams to support our customer needs. Managing initiatives (new products, capabilities and regulatory requirements) which impact the certification processes.

Minimum Qualifications:

• Ability to build effective relationships with stakeholders and collaborate with various business units
• Project management skills, including the ability to successfully manage multiple projects simultaneously
• Effective communication skills (both verbal and written)
• Excellent customer service skills
• Strong problem-solving skills
• Ability to translate technical details to non-technical business partners
• Strong attention to detail
• Ability to effectively manage escalations
• Ability to effectively prioritize and manage the completion of tasks
• Strong will to win and able to work as part of a team
• Knowledge and experience of payment industry, card and mobile payment products and transaction processing

Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.