Billing & Collections Team Leader - 12 month FTC

As a member of department, you will be leading a team accountable for processes that ensure effective management of in life supplies. We are a close-knit team that is responsible for focusing on resolving billing and supply issues that contribute to inaccurate debt on customer accounts.

The goal is to get customers are accurately billed; on time, every time, and their supply is up-to-date in accordance with industry guidelines and any arrears are collected.

We’re looking for an ambitious and proactive billing & collections team leader to develop the team, processes, aid efficiency gains and high success rates.

You will be working with Industry processes and will need to be adept at problem solving and building relationships. The role is an opportunity for the someone to challenge themselves and develop skills in the UK energy Industry.

What skills/experience do I need to be successful?

• Experience in the energy industry with a solid understanding of the Electricity industry and Customer related processes;
• Demonstrated ability to lead and develop a team of staff members;
• Experience in collecting outstanding debt on customers accounts;
• Proficiency in relevant software and tools used for data analysis and account management;
• Understanding of the impact of data quality on financial performance & Debt.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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