Client Care Assisstant

Medivet Brighton is a small but very busy practice, which allows us to build strong relationships with our clients and provide genuinely personalised care. You will see a wide variety of interesting cases, and at times you may be asked to assist with procedures such as blood tests, grooming, or even working hands-on as an assistant during a C-section.

The practice is located in the heart of Brighton, offering a lovely area to explore during your lunch break. If you prefer to stay indoors, we also have two dedicated staff areas where you can relax. In-house, we are well equipped with laboratory machines, dental radiography, surgical facilities, and more. Our vets have special interests in ophthalmology and exotics, while our nursing team brings strong experience in surgery and emergency care.

We are a close-knit, friendly team looking for an outgoing individual to join our practice. Our team consists of 3 vets, 3 nurses, 2 VCAs, and 2 receptionists. We are looking for someone who can deal with clients professionally, learn quickly in a fast-paced environment, and who has a genuine passion for the wellbeing of animals and their owners — all while maintaining a positive, can-do attitude.

Contractual Hours:

40hours/week

Shift pattern (including weekends) - 4 day week of 10h + 1h lunch a day - Tues, Wed, Thurs, Fri, no weekends. If shorter days are preferred, 5 day working week options are available.

On-call requirements - none

TOIL for overtime worked.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team