Customer Services Advisor

We're currently looking for talented individuals to join our Customer Services Team at our Fernhurst office. This is more than just a support role where you’ll be a true Brand Ambassador, creating outstanding experiences that reflect our values and elevate our customer journey from start to finish. If you are a confident communicator with a passion for luxury service and detail then please get in touch.

This role does offer hybrid working but it will require attendance in the office in Fernhurst at least 3 days a week.

Duties:

• Act as the first point of contact across all of Aspinal’s sales channels — online, phone, and email.
• Own the full customer journey: from purchase to delivery and aftercare
• Turn every interaction into a relationship, building loyalty and identifying opportunities to delight (and sell).
• Collaborate with a high-performing team to meet and exceed satisfaction and sales goals
• Lead By example, bringing energy, empathy, and polish to every conversation.

Benefits:

• A competitive salary
• Comprehensive training and ongoing development
• Generous staff discount on our beautifully crafted collections
• A supportive, inspiring work culture that invests in your growth