Financial Assessment Assistant

Do you enjoy working in a fast-paced administration environment? If you can work with a high degree of accuracy, have a confident telephone manner and can interact with the public with a positive, professional approach, we would love to hear from you!

We are recruiting for Financial Assessment Assistants to join our Financial Assessment Team, working in Adult Social Care and Health Financial Services. We are a forward thinking, evolving service and, as part of the team, you will be integral to this.

As well as dealing with calls from people using our service and internal and external stakeholders, you will be completing financial assessments, corresponding with and providing written outcomes to people and their representatives. You will maintain clear records, be proactive and take responsibility for your day to day work. You'll be a key part of our service delivery and work towards the achieving of the best outcomes for people.

Ideally you will:

• Have active listening skills with a professional and helpful telephone manner
• Have ability to meet deadlines
• Be confident in processing financial data and information accurately
• Have the ability to identify and escalate complex queries
• Be able to use a wide range of IT systems such a Word, Outlook, Excel etc.
• Be a positive, proactive person who possesses a “can do” attitude and be willing to provide assistance that supports the best outcomes for people using our service, their representatives and carers
• Have a desire to be part of a supportive and collaborative team

We are looking for candidates who have the:

• Ability to plan and organise a varied workload, on occasion working to short deadlines.
• Ability to work under own initiative with a high degree of accuracy.
• Ability to maintain accurate records of all interactions electronically.
• Ability to provide effective customer service which will include providing clear and succinct advice, responding appropriately to customers’ needs.

To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

Please download the Job Description and Person Specification for more information.

For guidance on how to write an application see our how to apply page and our statement on the use of AI.

Interviews will take place in person at St Marys House, 52 St Leonards Road, Eastbourne, BN21 3UU. They will be taking place week commencing 2 February 2026. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

We offer flexible hybrid working, you will be provided with all the equipment you need to effectively complete your role both from home and at our office. There is a requirement to attend our office in Eastbourne one day each week, on a rota basis, as a minimum, to allow you to spend time collaborating with your colleagues.

Please note, during your induction and initial training period, daily attendance at our office for the first few weeks will be required to provide you with the best support and training.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity contact Georga O'Brien, Officer Manager at georga.o'brien@eastsussex.gov.uk to arrange a call.

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record. Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.