HubSpot CRM Manager

Join our team as a HubSpot CRM Manager at Focus Group

At Focus Group, we know people are our greatest asset and that drives success. We are a growing company that thrives on collaboration, energy, and innovation, where every individual plays a key role in shaping our brand.

Our Sales & Marketing Teams are at the heart of our customer experience and growth ambitions and we are now looking for a talented HubSpot CRM Manager to take ownership of our HubSpot platform, architecture, configuration and customer insights through all sales and marketing channels and across the group.

If you're a HubSpot professional ready to move beyond processes and think strategically about CRM, this is an exciting opportunity to make a real impact.

We're looking for a skilled HubSpot CRM Manager to design, configure, implement, and optimise our CRM infrastructure. You'll be responsible for building scalable HubSpot configuration and workflow processes that drive sales and marketing efficiency, improve customer experiences, and deliver accurate business insights and reporting. This is a hands-on role requiring both platform expertise and strategic thinking about business processes to drive growth.

We need someone who is:

Strategic about process improvement, not just tactical implementation

Highly organised and deadline-driven, with the ability to juggle multiple projects

Communicates clearly with both technical and non-technical stakeholders

Stays curious about CRM best practices

A team player who collaborates effectively with marketing, sales, and leadership teams

What’s in it for you?

Impact & ownership – Own the CRM platform - your work directly drives revenue and customer success, creating your success

Career growth – Work in a dynamic, fast-paced environment with opportunities to develop

Supportive & inclusive culture - At Focus Group, we pride ourselves on maintaining a positive and collaborative work environment. Join a team that values teamwork and innovation

Growth & learning – The freedom to increase own skills and knowledge through development programmes, consultants, partners and key stakeholders

What will you do?

CRM Strategy & architecture

• Design HubSpot database structures, custom properties, and workflows that align with business objectives
• Develop and maintain CRM roadmaps in collaboration with sales and marketing teams
• Ensure data integrity, governance, and compliance across all HubSpot systems

Implementation & configuration

• Build custom workflows, automations, and integrations using HubSpot's native tools
• Configure contacts, companies, deals, and custom objects to reflect business processes
• Set up and manage portal access, permissions, and user roles
• Manage lead scoring, nurturing sequences, and automation set up

Integration & technical development

• Troubleshoot integration issues and optimize data flow across systems
• Document technical solutions and maintain integration documentation
• Provide technical support and training to internal teams on HubSpot functionality, integration processes, and best practices

Reporting & analytics

• Create dashboards and reports that provide actionable business intelligence for sales and marketing teams
• Build custom properties and calculations to support KPI tracking
• Optimise data accuracy to ensure reporting reliability

User Support & training

• Provide technical support to CRM users across the organisation
• Conduct training sessions on new features and processes
• Document processes and create user guides
• Troubleshoot issues and identify system improvements

Continuous improvement

• Monitor CRM performance and recommend optimisations
• Stay current with HubSpot platform updates and new features
• Identify opportunities to improve efficiency and user adoption
• Conduct regular database audits and data quality reviews

What you’ll need

• 2+ years of hands-on HubSpot experience (administrator or developer role)
• Strong understanding of CRM concepts and sales/marketing workflows
• Proficiency with HubSpot custom objects, workflows, and automation
• Experience with HubSpot APIs and third-party integrations
• HubSpot Certification (admin, developer, or solutions architect)
• Solid understanding of data structures, relationships, and database design
• Excellent problem-solving and analytical skills
• Clear communication abilities - able to translate business needs into technical solutions
• Self-directed with ability to manage multiple projects and priorities

Nice to have

• Experience with marketing automation platforms beyond HubSpot
• Background in sales operations or revenue operations
• Project management experience
• Experience in SaaS, tech services, or B2B environments

Why Join Focus Group?

At Focus Group, we’re passionate about creativity and innovation. We believe in fostering an inclusive, supportive environment where our team members can thrive.

If you’re ready to take on a role where you can shape the future of Focus Group and make a real impact, we’d love to hear from you!.