Product Lead (Pre booking experience)
IAG Loyalty✈ British Airways Holidays
Come and be part of our next adventure
Hybrid – Crawley (2 days per week)
At British Airways Holidays, we don’t just sell holidays — we create memories. From handpicked hotels to curated car hire and unforgettable experiences, we help customers make the most of their time away.
And it all starts with our people.
This is your chance to be part of it.
A Little About Us
We’re a thriving business, passionate about travel and part of IAG Loyalty, the people behind the global loyalty currency, Avios. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world’s most rewarding experiences for our customers through holidays, loyalty programmes and new products.
What You’ll Be Doing
Set the vision, strategy and goals for pre-booking, ensuring these are informed by business strategy, customer research and analytics
Lead a multi-disciplinary product team, including Associate Product Owners, a QA Engineer, Business Analysts and Tech Lead (line managed by Tech within loyalty, but fully allocated to your team), as well as contract roles including engineering and design
Set the roadmap, ensuring solution design and decision making in your area is informed by business priorities, customer research / data and the efficient and effective use of technologies
Accountable for delivery within your area, including liaising with central Tech to ensure we have the right resourcing and solution design, and coaching the team to build iteratively using agile methodologies
Accountable for a high quality customer experience for pre-booking
Collaborate with key stakeholders including within BA Holidays, IAGL and OpCos to inform decision making and communicate transparently around product priorities and progress
Oversee the budget for your area, ensuring investment level is appropriate and spend is efficient and meets budgets
Manage the performance and ongoing optimisation of your live product, monitoring performance across customer, commercial, delivery and quality metrics
⭐ What You’ll Bring
An experienced product and people leader with proven ability to lead agile product teams to meet business and product goals
Strong communicator able to build trusted relationships and influence across colleagues, peers, partners and suppliers
A strategic thinker, with a passion for building brilliant customer experiences
An understanding of where pre-booking fits in the broader strategy, using this to inform decision making
We are on a journey of transformation. An agile mindset and comfort with ambiguity and change is a must.
Experience managing multi-million pound investment budgets
Why You’ll Love It
You’re excited to build from the ground up
You’ll shape new products, processes and ways of working from scratch — all within a household‑recognised brand reinventing itself for the future.
You thrive in small, high‑performing teams
Join a team that genuinely supports each other’s success, where collaboration is real and everyone’s contribution matters.
⚡ You love fast pace and continuous learning
We value progress over perfection. If you enjoy seeing ideas turn into action quickly, you’ll feel right at home.
You love taking ownership end‑to‑end
This is a true builder’s role. From ideation to delivery and review, you’ll own your space — and see the impact of your work.
What We Can Offer You
Our office is in central Crawley with hybrid working (UK only). Most colleagues work onsite twice a week, with flexibility depending on meetings and collaboration needs. We typically support new colleagues with more frequent office time for the first few weeks.
Why You’ll Love It Here
26 days holiday (rising to 30 with service) + bank holidays — option to buy/sell 5
Unlimited standby & premium standby fares for you and your nominees from day one
Holiday & flight discounts for you, friends & family from day one
Flexible working hours
Annual bonus
Pension (6% employer / 3% employee)
Private medical & dental with BUPA
Enhanced Primary & Co‑Parent Leave
Work up to 20 days per year in Europe
Cycle to Work scheme
Electric/ULEV car scheme
Ability to purchase Avios through salary at a discounted rate
Wellbeing and recognition programmes
What Makes Us Special
You do.
Our people bring the energy, warmth and ideas that make British Airways Holidays extraordinary. As we grow, you’ll have real opportunities to grow too — developing your skills and advancing your career.
Join a team that’s passionate about travel, serious about quality, and full of people who love what they do.
Diversity, Equality & Inclusion
We’re committed to creating a workplace where everyone feels valued, respected and able to thrive — professionally and personally.
We aim to be:
Inclusive – everyone feels they belong
Equitable & fair – recognising and supporting individual needs
Diverse – representing the communities we serve
Please note: We may close this vacancy early if we receive a high volume of applications or if business priorities change.
Equity, Diversity and Inclusion at IAG Loyalty
Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.
This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.
Please let us know if we can make any reasonable adjustments to support your interview process with us.