Senior Business Administrator Single Point of Advice

Are you passionate about providing top-tier support that helps teams deliver vital services run smoothly and successfully? We want to hear from you!

We are advertising a 12 month fixed term position for a Senior Business Administrator in the SPOA department in Children’s Services.

The fastest pathway to Children’s specialist CAMHS support in East Sussex is by calling the SPOA hotline. Come and join the team that give expert advice in connecting families with the right care within 24 hours.

As a Senior Business Administrator in SPOA you will provide vital support to teams and ensure customer/clients queries and concerns are responded to efficiently. Ensure accurate records are maintained and other staff within the team receive the support they need to do their own jobs well.

You will gain an understanding of the team’s services and the impact they have on people’s lives. Working collaboratively is essential—you’ll need to anticipate and respond to the needs of team members, whether they are based in the office, working remotely, or out in the community.

As a Senior Business Administrator in SPOA some of your key tasks include:

• Be the first response to calls coming in for Child Protection, Social Care, Early Help Keywork, L2 Attendance and CAMHS referrals. Triage initial details, re-direct, signpost and advise, or seek advice to establish best response.
• Respond to emails and process new referrals.
• Create Initial Contacts in EHM on Liquid logic.
• Maintain systems and documents and keep them up to date.
• Liaise with internal and external colleagues and clients as appropriate, sharing information as directed and ensuring Council procedures are properly followed.

The people we are looking for in this vital position will have:

• QCF Level 2 English or able to pass an assessment at interview.
• Commitment to developing personal performance and supporting that of the service.
• Good understanding of Microsoft Office Suite including Outlook and other PC software.
• Ability to work on own initiative and use accuracy and attention to detail skills.
• Ability to effectively organise and prioritise own and team workload to meet deadlines.
• Ability to undertake a diverse workload and manage conflicting priorities.

To apply for this role, please follow the ‘Apply Now’ button above to upload your CV and a Supporting Statement. We will use you Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

Please download the Job Description and Person Specification for more information.

For guidance on how to write an application see our how to apply page.

Interviews will take place face to face in Eastbourne on a date to be confirmed.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

This is a great opportunity to become a behind the scenes fundamental part in children’s lives.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity contact Jemma Kavanaugh via email on Jemma.Kavanagh@eastsussex.gov.uk.

For valuing my expertise, I choose East Sussex!

“I was very aware that women of a certain age are often overlooked. Not here at East Sussex. Here I am taken in as a person with skills and are respected for what you can do and not discriminated against because of your age.” Sarah, Administrative Support Assistant