Service Advisor

OTE

Overview

Mercedes Benz of Gatwick

42 hours per week (Monday to Friday shits on rota basis between 08:00 to 18:30 and 1 Saturday per month 08:00 to 14:00)

OTE up to £36,000 per annum (with basic up to £30,000 plus bonus)

Lookers Mercedes Benz of Gatwick is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager.

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Gatwick is the place to be. Gatwick is a state of the art dealership with exceptional working facilities.

As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor3@lookers.co.uk