Service Project Engineer

About Us

Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector.

Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world.

So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients – then we really want to hear from you.

What You Need to Know

We are seeking a proactive and commercially aware Service Project Engineer to manage the delivery of service projects from initiation through to completion. You will ensure service scopes are executed safely, on schedule, and within budget, while acting as the primary point of contact for clients throughout the project lifecycle.

This is a fast-paced, client-facing role requiring strong organisational skills, commercial control, and the ability to manage multiple concurrent projects in a dynamic service environment.

The role is based at our Subsea Centre of Excellence in Great Yarmouth.

What We Are Looking For

Key responsibilities include, but are not limited to:

• Act as the primary point of contact for assigned service projects, managing all client communication, documentation, and deliverables in line with contractual requirements

• Coordinate internal departments including engineering, supply chain, workshop, logistics, and operations to ensure aligned and timely delivery

• Prioritise service activities and resource allocation to meet client requirements while balancing capacity and ongoing workloads

• Oversee mobilisation of service personnel, equipment, and materials in collaboration with the Service Coordinator and Service Team Lead

• Create and manage parts and activities within the ERP system (D365) and coordinate procurement of components and consumables

• Coordinate and conduct pre-mobilisation briefings and post-job debriefs, ensuring work scope, HSE expectations, lessons learned, and improvement actions are clearly communicated

• Provide ongoing support to service personnel deployed on client sites, resolving technical, logistical, or scope-related issues promptly

• Manage project financial performance including cost tracking, margin control, variations, invoicing milestones, and forecasting

• Prepare and submit quotations and variation requests, coordinating input across engineering, procurement, and commercial teams

• Participate in client meetings, providing progress updates, forecasts, and issue resolution plans

• Identify service opportunities, extensions, or repeat work, supporting opportunity tracking and client relationship management

• Identify risks and opportunities early, escalating concerns to mitigate impact on safety, delivery, or cost

• Support continuous improvement initiatives by capturing lessons learned and contributing feedback

• Participate in the Service Department on-call Rota, providing out-of-hours project and client support when required.

Preferred Technical Involvement

Depending on experience and workload, the role may also include:

• Review and approve supplier documentation for technical and commercial compliance

• Prepare and issue project documentation such as work packs, FAT procedures, test procedures, and technical reports

• Specify and procure specialist or application-specific components, ensuring compliance with technical and client requirements

• Provide technical input to quotations and estimates, supporting scope definition, durations, equipment, materials, and resourcing

Qualifications / Skills & Experience

Essential

• Proven experience in project delivery or coordination within a technical or service-based industry

• Strong commercial awareness with the ability to manage budgets, forecasts, and invoicing milestones

• Excellent client-facing and communication skills, both written and verbal

• Highly organised with strong multitasking and prioritisation capabilities

• Proficient in Microsoft Office (Word, Excel, Outlook) and general ERP or project management tools

• Strong attention to detail with a proactive, problem-solving mindset

• Ability to coordinate multiple workstreams across departments in a deadline-driven environment

Preferred

• Experience within the Oil & Gas or energy service sector

• Familiarity with subsea control systems or related control equipment

• Working knowledge of Microsoft Dynamics 365 or similar ERP systems

• Understanding of technical documentation such as FAT procedures, datasheets, and test records

• Experience in quotation preparation, variation control, and project cost tracking

• HNC or equivalent qualification in a relevant discipline (Engineering, Project Management, Business)

• Alternatively, significant experience in a technical project delivery or service coordination role

Why Choose Us

We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.

What you receive from Proserv as your employer is so much more than just a salary, our Total Reward package includes free cover for:

• Private Medical

• Life Assurance

• Income Protection

• Personal Accident

• Up to 7.5% contribution to Pension

As well as these funded benefits, Proserv offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of these include:

• Dental Insurance

• Gym Flex

• Purchasing or selling additional annual leave

• Technology products

• Critical Illness cover

• Additional cover for your family.