Triage Officer Connect to Work

Are you passionate about helping people overcome barriers and take their next step toward employment? If you are, you could be the perfect fit for our Connect to Work team as a Triage Officer.

As a Triage Officer, you will play a vital role in supporting adults with disabilities, health conditions, and complex barriers to access the right employment support. You’ll help ensure every resident receives timely, accurate and supportive guidance at the very start of their journey.

You’ll be the first point of contact for enquiries, completing initial assessments, managing referrals, updating key systems, and working closely with partners and participants to allocate them to the right service. You’ll help keep processes running smoothly while maintaining excellent communication and accurate records.

This role is available as either two part‑time positions (18.5 hours each) or one full‑time position (37 hours). Working days and times can be agreed with the successful candidate. This role is hybrid.

The role/s are 3-year fixed term until 31st March 2029

Please indicate in your supporting statement if you are interested in a part-time or full-time post.

We are looking for candidates who:

• Can manage and organise varied workloads, working confidently to short deadlines.
• Communicate clearly and effectively with a wide range of people.
• Provide excellent customer service with empathy and professionalism.
• Have strong IT skills, including Microsoft 365 and database systems.
• Understand data protection and maintain confidentiality at all times.

Please download the Job Description and Person Specification for more information.

To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. When writing your supporting statement be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education or personal interests

For guidance on how to write an application see our how to apply page.

Interviews will take place in person at County Hall, Lewes. Interviews will be taking place on Wednesday 11th March. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

As a Triage Officer, you’ll be at the heart of a programme that changes lives. You’ll guide people facing significant barriers toward meaningful employment, working in a supportive, forward‑thinking team that values innovation, partnership working, and making a real difference to East Sussex communities every day.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity contact Amy Morris, Programme Manager – Connect to Work, at amy.morris@eastsussex.gov.uk or Louise Donegan, Participant Engagement Coordinator, at louise.donegan@eastsussex.gov.uk to request an MS teams call or phone call.

For collaboration, not competition, choose East Sussex!

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record. Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.