Workflow Coordinator

Workflow Co-ordinator

“Client Technical Support, Helpdesk Technician, Customer IT Support, Helpdesk Support, Support Technician”

Salary: £25,445.69 (rising to £26,011.15 on successful probation completion)

Plus access to 10% annual bonus

Hours: 35 hours (on a varying shift pattern)

Location: Hastings, East Sussex (Hybrid working)

Job Role:

This is an exciting time to join the UK’s largest Private Healthcare Teleradiology company based in Hastings, East Sussex.

You would be joining a dynamic team focusing on workflow support. This would involve first line operational support and training for Medica clients and reporters. We are looking for someone who is passionate about IT to develop themselves within the service delivery team.

Key responsibilities:

• Provide first line operational workflow support and training to clients and reporters
• Triage and troubleshoot incoming calls from Reporters, Clients, and internal staff.
• Investigating and resolving issues following Medica processes and procedures
• Ensuring all queries and issues are logged accurately
• Continuous learning and in-depth understanding of our business applications and services.
• Continuous contribution towards our knowledge base
• Utilising Medica’s process and training library to support on-going training to our clients and reporters, promoting self-help
• Report and investigate any service failures identifying areas for improvement
• Work effectively with IM&T and Service Delivery colleagues to ensure services are maintained and delivered in line with key performance metrics
• Undertake administrative tasks relating to the operational delivery of all service lines

Who we are:

Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Requirements:

• Excellent phone manner with strong communication skills
• Basic technical knowledge of network and PC operating systems
• Good diagnosis and troubleshooting skills
• Good customer service experience
• Ability to work with a fast-paced environment

Core Benefits for you:

• Flexible and Hybrid working
• ⚖ A company culture that promotes work life balance
• Commitment from employers to continued learning and development
• Access to Employee Assistance Programme
• Annual Bonus
• Enhanced holiday allowance + bank holidays
• Group Life Assurance
• Pension
• Social events
• Sick pay
• Cycle to Work scheme
• Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.